Refund policy
Our Return policy is valid for 2 situations/circumstances:
- In case you are delivered the wrong product.
- In case the product delivered to you has some defect or issue.
Returning an item is simple, just follow the steps mentioned below:
- Check if your product meets all requirements
- Whatsapp or Email us and request a return
- Our team will provide the address of our office where you have to return
- Pack items as it is as received
- Arrange product pick up or drop off
- Your returned item will be Quality Checked
If validated and Quality Check passes, we will send you an exchange.
If you require further assistance or have any questions, please don't hesitate to ask. We're here to support you through the process. You can contact us on whatsapp at +923294504500 or email us at astralitestore@gmail.com